46 Purfleet Road, Aveley
You will receive an email once we have received your return.
Once we have received your item please allow up to 14 working days for the refund to reflect in your account.
If international then you must arrange your own return and bear the cost of returning the item(s) unless the item is faulty or damaged (please email us so we can try to help you find the easiest and most cost-effective way of returning).
Please make sure to send your return using tracked delivery and then notify us of the tracking information. *PLEASE STATE THE PACKAGE IS A RETURN WHEN BOOKING WITH THE COURIER
Once we have received your returned item(s) and after they are checked we will issue the refund.
We have the right to refuse a refund is we suspect the item has been worn or if it is not in the same condition as it was sent out.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We are very thorough in checking all our items before they are dispatched however if you do receive a faulty or damaged item please inform us at email@example.com
We don’t guarantee that we will receive your returned item.
Beach City is not liable holding times of packages by customs in your country.
Once a purchase is made through Beach City, you accept this as part of our terms and conditions.